Consultancy Support Options

Handpick the aspects you require and we’ll tailor a consultancy package to perfectly suit your needs and budget.

Consultancy is offered in three forms, minimum 3-hours to full project-implementation support:

1. Remote plus on-site full-project support

2. On-site, fixed term management contract

3. Remote and telephone support only.


    • Full project lead and implementation
    • Spa feasibility/projection overview/business plan/competitor analysis
    • Business model development/Brand identification and development
    • Business plan development
    • Spa Design
    • Interior design lead
    • MEP, FF&E lead support
    • Identification/lead of all Specialist Operator Equipment
    • Core strategy/business and operations criteria development
    • Operational standards development
    • First class hospitality service transformation
    • Standalone spatial floor plan review
    • Product house(s) identification
    • Treatments and menu development, content, inclusion
    • Unique package creation & development
    • System and operational procedures development (SOP’s/In-house manuals)
    • HR guidance: Job descriptions, performance-related KPI’s, bonuses etc
    • Recruitment support
    • Accounts/budget/financial set-up lead
    • Training – spa
    • Training: Introduction of spa to hotel – a crucial element
    • Partnership sales and marketing plan, PR strategy creation
    • Web design
    • Ongoing support throughout, up to and including opening


  • Existing business and operational audit/assessment/review
  • Turning your business around – Current strategy/business plan/financial evaluation & review
  • Ongoing Model evolvement/business plan strategy
  • Re-branding
  • On-site implementation support contracts
  • Mystery shopper assessments/full reports
  • Specific standard, inclusion and ‘attention-to-detail’ evolvement
  • Troubleshooter/mentor contracts
  • On-site senior consultancy contracts
  • PR and marketing lead and support
  • PR-event hosting
  • Assessment of existing sales and marketing plan
  • Hotel & Spa Sales Department training
  • Hotel & Spa Housekeeping Department – methodology, standards, ‘attention to detail’, time-management training & plan
  • Hotel & Spa staff training – first-class delivery, the ultimate JGA ‘attention to detail’
  • 1-day evolvement/brain storming exercises
  • 1-day involvement for specific hotel and or spa development realisation
  • Executive Business and Operational development coaching
  • Spa Manager, one-on-one mentor coaching
  • Salon reviews/pre and post opening development

… and much more.

To ensure full maximisation of your project, please call +44 (0) 1795 890952 to discuss its opportunities in more detail