“I first met and chose Jennifer Gorman as our Spa Consultant in 2006, just four months prior to our Spa’s opening. She worked with us virtually full time during this period to deliver the spa model in its entirety; to lead us on the correct model, brands and offering devised the treatment menu, oversaw recruitment and staffing, created and implemented all SOP’s, standards and training right through to our opening in September 2006.
Jennifer’s specific skills are equally in business/commercial realisation as well as first-class operations and standards of delivery. She has continued to work with us for the six years since opening, auditing the business to lead us in its evolvement as well as mentoring and training our Spa Manager. We have found her support to be of great value to the business and I would happily recommend Jennifer and JG Associates to any owner or investor, pre or post opening, looking for a first class Spa with strong Unique Selling Points, commercial and operational ability/opportunity.”
G.M. Knightsbrook Hotel & Golf Resort, Ireland