End-to-end project delivery or just component areas of expertise

We’ll tailor a package to exactly suit your needs and budget
 

 

Design Phase

  • Site assessment, appraisal & feasibility
  • Competitor analysis 
  • Bespoke model/prospect identification
  • Business plan outline/optimisation opportunity
  • Briefing, requirement & scope to client design team
  • Conceptual zoning, space planning, sketch layouts
  • Guidance & support through all design phases 
  • Room data sheets & detail guidelines
  • Direction for MEP
  • FF&E guidance
  • (OSE) Specialist operating equipment identification, supplier recommendation & cost budget
  • Spa signage and guest guidelines lead  

Pre-Opening Development

  • Full project lead through to opening 
  • Bespoke model & brand definition 
  • Core business strategy development
  • Optimised target audience identification
  • Product brand(s) identification & presentation
  • Retail concept & strategy
  • Spa partner(s) contract negotiation 
  • Unique treatments & menu development, content & pricing
  • Strategic spa package development
  • Systems, processes & standard operating procedures development (SOPs)
  • Staff manual development
  • Spa-specific training identification & programme - hotel & spa
  • Spa-specific attention to detail training - hotel & spa
  • Spa manager, one-to-one mentor programme
  • Spa software & configuration recommendation
  • Pre-opening sales campaign & inclusion advice
  • Onsite launch support
  • On & off-site PR event support
  • Any other specific support requirement up to & including opening

HR, Marketing & Set-Up

  • Recommended staffing structure
  • Job descriptions, salary & incentive structures, measurability, performance-related KPI’s
  • Recruitment, short-listing, trade-tests, interview & selection support
  • Spa manager induction - format & inclusion
  • Sales, marketing, PR strategy/plan recommendation
  • Website content recommendation
  • Collateral & print requirement identification
  • Lead on full business, operations & process requirement 
  • Lead on accounts, cost-centres & strategic business measurement requirement 
  • Stock management systems lead

Post-Opening

  • Review of existing business, operation, offering & position - fully detailed strategic report
  • Mystery shopper assessment - fully detailed report
  • Existing business transformation - spa, hotels, hospitality & wider departments/businesses:
    • Re-branding identification
    • Refinement & transformation of existing offering
    • Process & services re-alignment 
    • Refreshment of first-class hospitality standards & delivery
    • Strategic identification for escalated business outcomes
    • PR, sales & marketing review & advice
    • PR event support
    • Implementation contracts
  • Spa & associated staff departmental training 
  • Development brainstorming exercises
  • Spa manager development coaching
  • Trouble-shooter, transformation, implementation contracts
  • Ongoing spa review & evolvement contracts 
  • Spa-specific training to hotel head-of-departments - requirement, process, cross-sales maximisation
 
 

 

JGA Consultancy

Hourly, daily or project-based fees. Establishment of the project scope will fully guide your most cost-effective option.  

 

1. Remote plus on-site, full or partial development support, or
2. Remote-only development support, or
3. Fixed term contract (e.g. change management, evolvement, turnaround, re-launch, implementation)