End-to-end project delivery or just component areas of expertise

We’ll tailor a package to exactly suit your needs and budget
 

 

Design Phase

  • Site assessment, appraisal & feasibility

  • Competitor analysis

  • Bespoke model/prospect identification

  • Business plan outline/optimisation opportunity

  • Briefing, requirement & scope to client design team

  • Conceptual zoning, space planning, sketch layouts

  • Guidance & support through all design phases

  • Room data sheets & detail guidelines

  • Direction for MEP

  • FF&E guidance

  • (OSE) Specialist operating equipment identification, supplier recommendation & cost budget

  • Spa signage and guest guidelines lead

  • External areas - maximising outdoor spa opportunity

Pre-Opening Development

  • Full project lead through to opening

  • Bespoke model & brand definition

  • Core business strategy development

  • Optimised target audience identification

  • Product brand(s) identification & presentation

  • Retail concept & strategy

  • Spa partner(s) contract negotiation

  • Unique treatments & menu development, content & pricing

  • Strategic spa package development

  • Systems, processes & standard operating procedures development (SOPs)

  • Staff manual development

  • Spa-specific training identification & programme - hotel & spa

  • Spa-specific attention to detail training - hotel & spa

  • Spa manager, one-to-one mentor programme

  • Spa software & configuration recommendation

  • Pre-opening sales campaign & inclusion advice

  • Onsite launch support

  • On & off-site PR event support

  • Any other specific support requirement up to & including opening

HR, Marketing & Set-Up

  • Recommended staffing structure

  • Job descriptions, salary & incentive structures, measurability, performance-related KPI’s

  • Recruitment, short-listing, trade-tests, interview & selection support

  • Spa manager induction - format & inclusion

  • Sales, marketing, PR strategy/plan recommendation

  • Website content recommendation

  • Collateral & print requirement identification

  • Lead on full business, operations & process requirement

  • Lead on accounts, cost-centres & strategic business measurement requirement

  • Stock management systems lead

Post-Opening

  • Review of existing business, operation, offering & position - fully detailed strategic report

  • Mystery shopper assessment - fully detailed report

  • Existing business transformation - spa, hotels, hospitality & wider departments/business:

    • Re-branding identification

    • Refinement & transformation of existing offering

    • Process & services re-alignment

    • Refreshment of first-class hospitality standards & delivery

    • Strategic identification for escalated business outcomes

    • PR, sales & marketing review & advice

    • PR event support

    • Implementation contracts

  • Spa & associated staff departmental training

  • Development brainstorming exercises

  • Spa manager development coaching

  • Trouble-shooter, transformation, implementation contracts

  • Ongoing spa review & evolvement contracts

  • Spa-specific training to hotel head-of-departments - requirement, process, cross-sales maximisation

 
 

 

JGA Consultancy

Hourly, daily or project-based fees. Establishment of the project scope fully guides your most cost-effective option.  

 

1. Remote plus on-site, full or partial development support, or
2. Remote-only development support, or
3. Fixed term contract (e.g. change management, evolvement, turnaround, re-launch, implementation)