End-to-end project delivery or component areas of expertise

We’ll tailor a package to exactly suit your needs and budget


Pre-Opening Development

  • Spa design and interior design guidance
  • Standalone spatial floor plan review
  • Full project lead and implementation
  • Spa feasibility/projection overview/business plan/competitor analysis
  • Business model development/Brand identification and development
  • Business plan development
  • MEP, FF&E & OSE lead support
  • Core strategy/business and operations criteria development
  • Operational standards development
  • First class hospitality service transformation
  • Product house(s) identification
  • Treatments and menu development, content, inclusion
  • Unique spa package creation & development
  • System and operational procedures development (SOP’s/In-house manuals)
  • Accounts/budget/financial set-up lead

HR, Marketing and Set-Up

  • HR guidance: job descriptions, performance-related KPI’s, bonus
  • Recruitment support
  • Training – spa
  • Training: Introduction of spa to hotel – a crucial element
  • Partnership sales and marketing plan, PR strategy development
  • Web design lead
  • Ongoing support throughout, up to and including opening


  • Existing business and operational audit/assessment/review
  • Turning your business around – current strategy/business plan/financial evaluation & review
  • Ongoing model evolvement/business plan strategy
  • Rebranding
  • On-site implementation support contracts
  • Mystery shopper assessments/full reports
  • Specific standard, inclusion and ‘attention-to-detail’ evolvement
  • Trouble-shooter/mentor contracts
  • On-site senior consultancy contracts
  • PR and marketing lead and support
  • PR-event hosting
  • Hotel & spa sales department training
  • Hotel & spa housekeeping department – methodology, standards, ‘attention to detail’
  • Hotel & spa staff training – first-class delivery, the ultimate JGA ‘attention to detail’
  • 1-day evolvement/brainstorming exercises
  • 1-day involvement for specific hotel and or spa development realisation
  • Executive business and operational development coaching
  • Spa manager, one-to-one mentor coaching

JGA Consultancy

1. Remote plus on-site, full or partial development support, or
2. Remote-only development support, or
3. On-site, fixed term management contract (e.g. change management, evolvement, turnaround, re-launch etc.)